Customer Service

    Quality Policy:

    1, ”Quality first,Customer first”.This is the main point of our quality policy.Quality is the lifetime of our products,warranty of markets,and life of the enterprise.

    2, In order to improve the quality and reliability of our products,Feigo has constructed its quality assurance system since 1996,by investing a huge amount of capital ono improving its quality laboratory to conduct various reliablitity testings.Our R&D team is researching for new technologies and different materials continuously.

    3, To satisfy customers’ needs for high quality products,all of our products are fully checked by using automated testing and cleasification machines.The whole manufacturing process is controlled to maintain the highest qulaity of our products.Not only to we apply strict quality control to the productions,Feigo has also passed the ISO9001-2015 quality management system and ISO14001 environmental management system,which is sign of approval of the excellent quality of Feigo and the very best quality assurance of our customers.


    After-sale service:

    1, The product warranty is 1 year from purchasing date.

    2, No free maintenance can be enjoyed in case of the following circumstances.However,the paid maintenance be offered

    1) Product exceeds 1 year warranty period.

    2) Damage caused by improper use,such as water damage,knock damage,touched by corrosive objects,etc.

    3) Damage caused by disassembly of our allowed service provide,consumers open and destroy it by themselves.

    4) Damage caused by force majeure ,such as lightning strike, fire, flood, earthquake,typhoon,etc.



    Service contacts:

    Dongguan Feigo Electrical Appliance Co..Ltd.

    Tel: +86 0769 8200 9098      Fax: +86 0769 8200 9066

    Att: Gary / Sam / Matt

    Add:4/F,Building A,No.53 Changtang Industrial Avenue,Yantian Village,Fenggang Town,Dongguan,China

    Working hours: Mon--Sat.: 8:30--18:00